The tour price is guaranteed to remain the same as quoted at the time of reservation as long as no alteration has been made to the itinerary after the reservation has been made. Any alterations made to the journey itinerary after the reservation has been made will be charged accordingly.
Quotations are based on the requirements outlined by clients and our estimated time to collect clients from their accommodation, complete the services and return to the same accommodation. Extra journeys or duties requested by clients on the day, where possible, may be charged.
Amendments to Bookings
Please ensure when booking that accurate details are provided. Any subsequent changes after your confirmation has been issued may not be possible due to other commitments. Notice of the amendment must be given in writing/E-mail to the Company.
All costs incurred on the journey (including parking costs, toll costs, and entry fees, etc.) are included, unless previously specified.
A non-refundable deposit of 10% of the total cost, is required at time of booking. The balance is required 6 weeks prior to commencement of tour date, after which time no refund will be given. Where applicable, confirmation of receipt will be forwarded to the client making the reservation. All customer monies are paid into a separate bank account.
Holiday insurance is the client’s responsibility. We strongly recommend that holiday insurance is taken out at time of booking. A cancellation invoice will be supplied for insurance claims if required.
If the deposit is not paid in time we shall cancel the booking. If the balance is not paid in time we shall cancel the booking.
Details of direct Bank Transfers (BACS) are available on request. We do not accept cheques or cash.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
Cancellation by the Company
In the unlikely event of cancellation of all of a client’s booked Tour, the clients will receive a refund of all monies paid, including deposit. In the case of partial cancellation, the refund will be on a pro-rata basis. No further payments will be made.
The Company aim to provide our clients with an appropriate vehicle for the Tour.
We do not accept liability for delays caused by unavoidable traffic delays/accidents, bad weather conditions, or delays caused by third parties
The route will be the most appropriate to travel between points specified in the clients itinerary. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on as specified The Company do not accept responsibility for any delays, or curtailment of any visit. It possible that some locations may not be accessible on the scheduled day.
The driver will always drive at a reasonable speed.
The Company operate a strict NO SMOKING policy in all our vehicles.
The Company reserve the right to refuse travel to any person deemed to be a nuisance or danger to any passengers or employees. If necessary The Company may request the police to assist us in removing any offenders from our vehicles. In these circumstances NO REFUND will be issued and NO COMPENSATION will be paid.
Alcohol & Food
The consumption of alcohol and food is forbidden in all vehicles.
Guide dogs are allowed in our vehicles but must be declared at the time of reservation.
If for any reason you are unhappy with an aspect of your journey or a member of our staff please make your comments known to the driver at the time of the incident. If you wish to make a complaint in writing, please send to:
Shropshire Tours, 4, Knightsbridge Close, Shrewsbury, SY2 6SP UK
The Company DO NOT accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle do so at their own risk.
Our staff will be responsible for opening doors of vehicles when safe to do so. No doors will be opened until the vehicle has come to a complete halt.
If any of our vehicles is damaged or soiled as a result of passengers’ actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the service
Gratuities are not expected, but are at the client’s discretion and are not included in the price.
We care about your privacy and are committed to keeping information about you confidential. This includes any information you submit to us by email or by phone, or in person whenever you travel with us.
Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding quotations or bookings they have placed with us. We use the personal information collected to administer and deliver our Tour services.
At no time do we retain or store client’s credit card details. We use a third party to process credit card transactions, and that company does not use the credit card or personal information for any purpose other than to fulfill the specific purchase transaction.